Shipping policy
Shipping Information
Simple, tracked shipping from Alberta. We use the tracked service that offers the best combination of reliability, delivery time, and cost for your destination.
Processing & Shipping
Orders are typically processed within 1–3 business days.
All orders include tracking. Most Canadian parcels shipped with our primary courier arrive within 2–5 business days after shipment. Delivery times vary by destination and carrier.
Incorrect Addresses & Returned Packages: Please ensure your shipping address is accurate at checkout. If a package is returned to us due to an address error, the customer is responsible for the cost of the new shipping label to resend it. If you prefer a refund instead, the original shipping fees are non-refundable.
Tracking note: Tracking may briefly show “Label Created” while your parcel is transferred from our shipping depot to the final carrier. Updates begin once the carrier completes its first scan.
Canada
$11.95 CAD flat-rate tracked shipping
FREE shipping on orders $145 CAD+
Canadian orders are sent with a tracked Canadian carrier selected for your destination.
United States
$13.75 USD tracked packet shipping
FREE shipping on orders $100 USD+
U.S. orders include tracking. Duties and applicable import charges are calculated at checkout when required. Please allow additional time for customs processing.
International
$21.75 CAD flat-rate shipping
FREE shipping on orders $145 CAD+
International delivery times vary by destination. Customers are responsible for applicable duties, taxes, VAT, or import fees unless already collected at checkout.
Delivery & Tracking
Tracking is emailed as soon as your shipping label is created. Carrier delivery estimates are not guaranteed and may vary because of customs processing, holidays, severe weather, or other carrier delays.
Lost, Damaged or Defective Orders
We do not offer standard returns or refunds once an order has shipped. However, we stand behind our products and will always do our best to make things right.
If your order is lost, arrives damaged, or contains a defective product, please contact us within 7 days of delivery so we can help.
Need Help?
Questions about an order? You're talking directly to the family behind Alberta Wildcraft.
Email: info@albertawildcraft.ca
Text: 825-419-8572
By placing an order with Alberta Wildcraft, you agree to our Shipping and Returns Policies.