Refund policy
Because of the nature of our handcrafted, wild-harvested products, we do not offer standard returns or refunds once an order has shipped.
We do not offer guaranteed delivery dates at any time, and especially not during the month of December. Delivery timelines shown at checkout are carrier estimates only, and delays caused by shipping carriers do not qualify for refunds.
However, we stand behind our work and will always do our best to make things right.
If your order arrives damaged, lost, or defective — whether within Canada, the U.S., or internationally — please contact us within 7 days of delivery at info@albertawildcraft.ca
so we can assist.
If there is a problem with your order, you can reach out via email , info@albertawildcraft.ca or for fastest response, text message at 8254198572
International Orders – Duties, Taxes & Import Fees
Customers are responsible for all customs duties, taxes, VAT, and import fees assessed by their country. These charges are not included in the purchase price or shipping cost and must be paid by the recipient upon delivery.
Alberta Wildcraft is not responsible for customs delays, refused deliveries, or packages returned due to unpaid fees. Returned packages due to unpaid customs charges are not eligible for refunds.
Refunds or replacements are issued at our discretion and do not apply to delivery delays once an order has shipped.
By placing an order, the customer agrees to our Shipping and Returns Policies.